Got a gremlin in your tech?
Tokolosh IT provides IT support for Macs and PCs, with a particular focus on Apple, for small and medium-sized businesses across Bath, Bristol and the South West. We are an Apple Technical Partner and a Microsoft Partner.
In Southern African folklore, the tokolosh is the mischief-maker that goes bump in the night. For more than ten years, founder Alex Brakspear has helped local businesses keep theirs at bay, with dependable support for Macs, PCs, networks, servers and cloud services.
Explore our services using the desktop icons or the Start menuMac menu bar.
Tokolosh ITSystem Preferences
About Alex.txt - NotepadAbout Alex
I grew up in Zimbabwe, where the tokolosh is the bedtime story that keeps children in line. These days, Tokolosh is me: Alex Brakspear, an IT consultant for small and medium-sized businesses.
I specialise in Apple kit and networking, and I know Windows well enough to make the two work together. Networks, Wi-Fi, storage, servers, the cloud: if it’s slowing your team down, I can help.
What we do
Open a service for more details.
Managed services
We look after your IT around the clock, including Microsoft 365 and Google Workspace, so it stays fast and reliable.
Local and remote support
Help on site or remotely for you and your team, as a one-off or on a contract that suits you.
IT security
Systems and procedures that keep your business’s information safe, designed, set up and supported for you.
Backup and disaster recovery
Backup and recovery that fits your business and budget, so a bad day doesn’t have to become a disaster.
Cyber Essentials Plus and GDPR
Get ready for Cyber Essentials certification and make sure personal data is handled properly under GDPR.
Online presence
Help with your website, domain and email, so your business looks its best online.
Managed services
Your IT, looked after around the clock.
We keep an eye on your systems day and night, so problems are caught early, often before anyone in the office notices.
As a Microsoft Partner, we can run Microsoft 365 for you, or Google Workspace if you prefer: user accounts, email, shared files and the security settings behind them. When someone joins or leaves, we handle the setup.
And you always deal with Alex, who knows how your business is set up.
Local and remote support
Help in person or on screen, whenever you need it.
When something stops working, we can fix it remotely over TeamViewer or come to you.
Book us for a one-off job, or choose a support contract that fits how your team works. All-in plans include on-site visits at no extra cost.
IT security
Protection for businesses where information matters.
We design, set up and support the security systems and procedures that keep your information safe, from the network to the devices your team uses every day.
Depending on your business, that can include firewalls, secure Wi-Fi, device management and encryption, and clear policies your staff will actually follow.
Backup and disaster recovery
Backups that work when you need them.
We’ll set up best-practice backup and recovery to suit your business and budget, saving you time and money and giving you peace of mind.
That covers everything that matters: your Macs and PCs, servers and shared storage, and cloud services like Microsoft 365 and Google Workspace, which need backing up too. Copies are kept in more than one place, including off site, so a fire, flood, theft or ransomware attack can’t take everything at once.
A backup is only useful if you can restore from it, so we check that backups run and that files can be recovered. If the worst happens, you’ll have a plan for getting back up and running.
Cyber Essentials Plus and GDPR
Get certified, and handle personal data properly.
Cyber Essentials is a UK government-backed scheme that shows your business has basic protections against common cyber attacks in place. Cyber Essentials Plus adds an independent, hands-on technical check.
We’ll assess where you stand, help close any gaps and get you ready for certification. We can also help you prepare for GDPR, so personal data is stored and protected properly.
Online presence
Help your business stand out online.
Whether it’s your website, your domain and business email, or keeping your details up to date across the web, we can help.
Take as much or as little help as you need, from a one-off tidy-up to ongoing management.
Cloud services
Your cloud systems, set up properly and kept that way.
As an Apple Technical Partner and a Microsoft Partner, we set up and manage Microsoft 365 and Google Workspace for small and medium-sized businesses: email, calendars, chat and video calls, shared drives and the accounts that tie them all together.
Day to day, we look after users and licences, security settings such as multi-factor sign-in, sharing permissions and backups, so your team can work from anywhere without the headaches.
And it doesn’t stop there. We manage many other cloud systems too, from online file storage and backup to the business apps your team relies on. If it lives in the cloud, ask us.
Network
Fast, reliable networks that keep your business connected.
Networking is one of Alex’s specialities. We design, install and look after business networks from a single office upwards, with the cabling, switches and routers set up around how your team works.
That means strong Wi-Fi in every corner, a separate guest network for visitors, secure remote access for anyone working from home, and firewalls that keep the wrong people out.
Once it’s running, we keep an eye on it, keep it updated and fix problems quickly, so your network just works. Mac, Windows or both, we make everything talk to each other.
Reviews
Apple at Work
Tokolosh is an Apple Technical Partner. We streamline deployments, cut IT overhead and manage every device from purchase to retirement, so your budget goes further and your team gets tools they enjoy using.
Zero-touch deployment and modern MDM
Devices arrive secure and ready for work the moment they’re unboxed, and can be managed at scale without anyone touching them.
Lower total cost of ownership
Apple hardware lasts and holds its value. We help you plan its lifecycle so your technology budget goes further.
Lifecycle and sustainability
From Apple Financing at the start to eco-friendly disposal at the end, with proactive support in between.
Tell us what you’re trying to achieve and we’ll show you how Apple at Work can help.
Partners
We’re an Apple Technical Partner and a Microsoft Partner, and we work with a range of service providers so your support fits your business, not the other way round.
We’re proud to support successful businesses right across the South West.
Prices and Plans PropertiesPrices and plans
Remote and on-site support whenever you need it, with no extra fees.
| Service | Price |
|---|---|
| Mac/PC support | £80 per user per monthOn-site visits included |
| Server maintenance and support | £100 per server per month |
| iOS/Android device support | £15 per user per monthFree with Mac/PC support |
Remote-only help, delivered over TeamViewer.
| Service | Price |
|---|---|
| Mac/PC support | £40 per user per month |
| iOS/Android device support | £10 per user per monthFree with Mac/PC support |
For smaller installs, one-off repairs and bigger projects. Half days are available too.
| Service | Price |
|---|---|
| Hourly rate | £80 per engineer |
| Day rate | £500 for the first engineerTravel included |
| Additional engineer | £250 per day |
All prices exclude VAT. Need something different? We’ll tailor a plan to your business.
Connect To Tokolosh ITGet in touch
- Mobile (best)
- +44 7854 385 307
- Office
- 01225 808 682
- Address
- Milton House, Main Road, Temple Cloud, Bristol BS39 5BH
- Hours
- Monday to Friday, 9am to 5.30pm. Appointments preferred.
If your computer can’t make calls, ring Alex from your phone on 07854 385 307.
Maps: Bath
Maps: Bristol
Maps: South West England
Recycle BinBin
- Slow Wi-Fi
- Forgotten passwords
- Backups that never ran
- Mystery printer errors
The Recycle Binbin is empty. Keep it that way with a support plan from Tokolosh IT.
Date/Time Properties
Time zone:
This clock follows your own computer’s time.
Control PanelControl Panels
Privacy policy
Who we are
Tokolosh IT is the trading name of Tokolosh Ltd, a company registered in England and Wales (company number 09609191) with its registered office at Milton House, Main Road, Temple Cloud, Bristol BS39 5BH. Tokolosh Ltd is responsible (the “data controller”) for the personal information described in this policy. You can contact us about it by phone on 07854 385 307, through the contact form on this website, or by post at the address above.
What we collect and why
- Enquiries. If you use our contact form, call or email us, we collect your name, contact details and anything you tell us, so that we can reply and, if you wish, give you a quote or support. We do this because we have a legitimate interest in responding to enquiries, or because you have asked us to take steps before entering into a contract.
- Customers. If you become a customer, we keep the contact, billing and support records we need to provide our services and to meet our legal and accounting obligations. Your service agreement sets out the details.
- Your settings on this website. The site remembers a few choices in your own browser, such as the PC or Mac look, dark mode and the screensaver setting. These stay on your device, are not sent to us and are not used to track you.
We do not use advertising or analytics cookies, and we never sell your information.
Services we use
- Web3Forms delivers messages sent through our contact form to our inbox.
- Google provides the maps on this site (loaded only when you open a map window) and our Google reviews (shown with reviewers’ public Google names and photos). When your browser loads these, Google receives technical information such as your IP address, under Google’s own privacy policy.
- Our website hosting provider stores this website and keeps standard server logs, such as IP addresses and the pages requested, for security and troubleshooting.
Some of these providers may process information outside the UK. Where they do, they use safeguards recognised under UK data protection law, such as standard contractual clauses.
How long we keep it
We keep enquiries that don’t lead to any work for up to 12 months. We keep customer records for six years after our work ends, to meet tax and legal requirements, and then delete them securely.
Your rights
Under UK data protection law you can ask to see the personal information we hold about you, ask us to correct or delete it, object to or restrict how we use it, or ask for a copy to take elsewhere. Contact us using the details above and we will respond within one month.
If you are unhappy with how we have handled your information, please tell us first so that we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Terms of use
About these terms
These terms cover your use of the Tokolosh IT website at tokolosh-it.co.uk. By using the site, you agree to them. The site is run by Tokolosh Ltd, trading as Tokolosh IT, a company registered in England and Wales (company number 09609191) with its registered office at Milton House, Main Road, Temple Cloud, Bristol BS39 5BH.
Information on this website
The information on this site is general guidance about our services. It is not advice for your particular situation, so please talk to us before relying on it. We work to keep it accurate and up to date, but we cannot guarantee that it always is.
Prices shown exclude VAT and may change. Any work we carry out is covered by a written quote or service agreement, which takes priority over anything on this website.
Using the site
Please don’t misuse the site, for example by trying to gain unauthorised access to it, introducing malicious code or sending spam through the contact form. We may suspend, change or withdraw the site, or any part of it, at any time.
Our content and trade marks
The text, artwork, Tokoloshe character, logo and design of this website belong to Tokolosh Ltd. You are welcome to view, print and share pages for personal use, but please don’t copy them for commercial use without our permission.
The site’s retro desktop look is an affectionate nod to classic computers. Apple, Mac, Mac OS, Microsoft, Windows, Microsoft 365, Google and Google Workspace are trade marks of their respective owners. Our partner status with Apple and Microsoft is described on the site; the website itself is our own and is not endorsed by them.
Links to other websites
The site links to, and shows content from, other services such as Google Maps and Google reviews. We are not responsible for their content or for how they handle your information.
Our liability
Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Otherwise, we are not liable for any loss arising from using, or being unable to use, this website or from relying on its content. Your statutory rights as a consumer are not affected.
We take care to keep the site free from viruses and other harmful code, but please use your own security software when browsing the web.
Privacy
Our privacy policy explains how we handle personal information.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Contact
Questions about these terms? Call 07854 385 307 or use our contact form.
Games
Tokosweeper
Find every Tokoloshe without disturbing one. Click a square to check it: numbers show how many Tokoloshes are hiding in the squares around it. Right-click, long-press or use Flag mode to mark a Tokoloshe. Keyboard: arrows to move, Enter to check, F to mark.
Websites
Need a website? As well as looking after your IT, Tokolosh IT designs and builds websites for small businesses, at prices that make sense for a small business.
Websites we have built
Enhanced Movement
enhancedmovement.co.uk
The website for Enhanced Movement, a sports massage and movement-focused treatment practice in Chippenham, Wiltshire. It brings together their services, online booking, retreats, a blog and a patient portal in a calm, modern design that works just as well on a phone.
Tokolosh IT
tokolosh-it.co.uk
The site you are using now: a one-of-a-kind retro desktop that switches between PC and Mac looks, with its own screensaver, a game and a separate web address for every page. Built from scratch to load quickly and to be easy for search engines to find.
What you get
- A clean, mobile-friendly design that suits your business
- Fast pages, set up to be found on Google
- Help with your domain name, business email and hosting
- Changes and support from someone local who already knows your IT
Websites are reasonably priced and quoted up front, so you know exactly what you are paying before any work starts.
Security Check
Desktop security check
Just for fun: this checks the Tokolosh IT desktop, not your computer.
Ready to scan.
Items checked: 0
Real protection with SentinelOne
Tokolosh IT resells and manages SentinelOne endpoint protection for businesses around Bath, Bristol and the South West.
Rather than relying only on a list of known viruses, SentinelOne uses AI to spot and stop threats such as ransomware, malware and suspicious behaviour as they happen, on Windows PCs, Macs and servers.
We install it, keep an eye on the alerts and deal with anything it finds, so you can get on with your work.
All windows are closed. Reopen them from the desktop icons or the Start menuMac menu bar.